Orders

HOW DO I TRACK THE STATUS OF MY ORDER(S)?

Visit the My Orders page in your My account and click on TRACK ORDER to get real time status of your order

WHAT IS THE DIFFERENCE BETWEEN SHIPPING AND DELIVERY?

Shipping refers to packing and dispatching of your order. You will find a shipping timeline on the products displayed on our site (E.g. Dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days depending on the address specified for the order.

DO I HAVE TO PAY ANY SHIPPING OR DELIVERY CHARGES?

Shipping/Delivery charges are particular to a product and are visible on the product page. For many products on Bazaarmantri, delivery charges are free as well.

WHAT SHOULD I DO IF I FIND MY PACKAGE OPENED OR TAMPERED WITH UPON DELIVERY?

Please don't accept an open or tampered package. Report this concern by clicking in Return/Replace option in your My Orders page within the Trust pay period. We will look at it immediately and get back to you.

WHICH COURIER COMPANY DO YOU USE FOR DELIVERY?

We have tied up with a number of reputed courier partners. The courier service provider for your order is selected based on your location.

I WANT TO SHIP SOMETHING ABROAD. CAN I DO THAT?

We don't deliver products internationally right now. However, you can place orders to India from anywhere in the world.

Return or Replace

HOW DO I RETURN OR REPLACE A PRODUCT?

Just click on the Return/Replace button you see against your order in your My Orders page in My Account, and we will take care of the rest. You can return a product to Bazaarmantri.com if:

We will arrange for pickup of your package within 4 working days of receipt of your request through one of our courier partners.

HOW DO I CANCEL MY ORDER?

You can cancel your order any time before the shipping of your product. Just click on Cancel button against your order in My Orders in My Account. We will cancel it and initiate your refund.

WHAT DO I DO IF I RECEIVE WRONG PRODUCT?

If you receive a wrong product, we request you to report your concern through our Contact Us form within 7 days of receipt of your order. We will get back to you and arrange reverse pickup for the product within 3 working days of receipt of your complaint. You can choose to have refund/replacement of the product.

WHAT DO I DO IF I RECEIVE A FAULTY PRODUCT?

If you receive a faulty product, we request you to Contact Us within 7 days of receipt of your order. We’ll arrange reverse pickup for the product within 3 working days of receipt of your complaint and inspect the product. If the product is found to be faulty\ defective, we’ll exchange it for you/refund the entire amount, as per your request. * Electronics refers to products such as computers, tablets, mobiles, appliances and the likes.

WHAT ARE THE TERMS AND CONDITIONS FOR RETURN/REPLACEMENT?

Our 7 days return and exchange policy ensures that you have a hassle-free shopping experience with Bazaarmantri.com. Our service Trust Pay guarantees your purchase and gives you 100% of your money back in case we falter on our commitments.

Following are the terms and conditions for return/replacement.

I AM NOT SATISFIED WITH THE QUALITY OF PRODUCT I RECEIVED. WHAT SHOULD I DO?

Dont worry! If you are not satisfied with the quality of your product, we request you to report your concern through our Contact Us form within 7 days of receipt of your order. We’ll arrange reverse pickup for the product within 3 working days of receipt of your complaint, check for the product quality and if approved, we’ll initiate refund/replacement of the product as per your request.

I BOUGHT AN ITEM AND IT DOES NOT FIT MY SIZE. CAN I CHANGE IT?

Absolutely!!Bazaarmantri offers a “No question asked size change policy” for your apparel and footwear. You can get the size exchanged anytime whilst sitting at home. Report your concern through our Contact Us form within 7 days of receipt of your order. We’ll get back to you and arrange reverse pickup for the product within 3 working days of date of receipt of your complaint and replace with the right size.

WHAT DO I DO IF THE PRODUCT RECEIVED IS PHYSICALLY DAMAGED?

If you receive a physically damaged product, we request you to report your concern through our Contact Us form within 7 days of receipt of your order. You will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product within 3 working days of receipt of your complaint, check for the physical damage and if approved, we’ll initiate refund/replacement of the product as per your request.

WHAT IS TRUST PAY?

Bazaarmantri strongly values customer satisfaction and understands that you may be worried what will happen to your money if you are buying online. We want you to be 100% satisfied with your buying experience on Bazaarmantri, and the quality of the product you receive. Our service Trust Pay guarantees your purchase and gives you 100% of your money back in case we falter on our commitments.

HOW LONG WILL IT TAKE TO CANCEL MY ORDER?

We take 1-2 business days to cancel your order and initiate refund if applicable. You will be intimated once cancellation is complete.

WHAT IF I CHOOSE TO HAVE REPLACEMENT AND THE PRODUCT IS SOLD OUT ON BAZAARMANTRI?

Replacements are made basis availability of the product on the website. If the product is not available on the website, we’ll initiate refund after your confirmation

Refunds

WHEN WILL I GET MY REFUND?

Your refund will happen as per the below mentioned timelines. Please note that the refunds are dependent on external agencies such as banks, payment gateways and external couriers (for cheques ).
Debit card/credit card/net banking
5-7 working days from the refund initiation date
NEFT transfer
5-7 working days from the refund initiation date
BM cash
Within 24 hours

I PAID CASH ON DELIVERY, HOW WOULD I GET THE REFUND?

If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. Bazaarmantri will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account. You may also choose to have the amount refunded in Bazaarmantri Cash ( cash) so you can purchase any product from Bazaarmantri without any hassles.

WHAT ABOUT MY REFUND AFTER CANCELLATION?

Don’t worry as your payment is protected under Trust pay. We take anywhere from 7-15 working days to complete your refund request. The refund amount will be credited in the same account as you had made the payment from. Refunds can also be made in Bazaarmantri Cash (BM cash) which you can use to purchase any other product from Bazaarmantri.com or an NEFT transfer to your bank account

HOW WILL I GET A REFUND FOR THE PRODUCT I CANCELLED OR RETURNED?

For returned products, we will first try to find a replacement for it. If we cannot, we will initiate a refund. For both cancelled orders and returned products, you will either receive a cheque from us or the refund amount will be credited back into the same account (online banking, credit card, debit card) that you used to make the purchase. You may also opt for BM cash if interested. A cheque will be issued to you in case of cash-on-delivery payments.

I PAID THE AMOUNT UPFRONT WHILE PURCHASING PRODUCT FROM BAZAARMANTRI, HOW DO I GET THE REFUND?

Your payment is covered under Trustpay. In case of prepaid orders (paid through credit card/debit card/netbanking), the amount is refunded in the same account as you had made payment from within 7-10 working days. You may also choose to have the amount refunded in Bazaarmantri Cash (BM cash) so you can purchase any product from Bazaarmantri without any hassles.

WHAT ARE THE DETAILS YOU REQUIRE TO PROCESS NEFT REFUND?

Once you agree for NEFT refund, you will receive an email from Bazaarmantri customer support team asking for Bank Name, Account Number, Account Holder’s name, IFSC code and Location of the bank. We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.

CAN I ASK FOR NEFT REFUND IF I PAID THROUGH CREDIT CARD/DEBIT CARD/NETBANKING?

We are sorry, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as the one you made payment from. However, you can opt for this if you made the payment through COD (Cash on Delivery).

WHAT IS THE REFUND POLICY FOR BM CASH?

In case you have used BM cash with multiple expiry dates to place an order and the order is partially/fully cancelled, the BM cash with the farthest expiration date will be refunded first and then the second farthest and so on.

What do I do if product received is different from the description on Bazaarmantri?

If you receive a product that is different from the description on Bazaarmantri.com, we request you to report your concern through our Contact Us form within 7 days of receipt of your order. You will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product within 3 working days of receipt of your complaint. You can choose to have refund/replacement of the product.

IS THERE ANY ITEM NOT ELIGIBLE FOR RETURN/REPLACEMENT?

All items which can be resold are always eligible for return.

The following items are not eligible for return/replacement:

DO I NEED TO PAY THE COURIER COMPANY TO SEND MY PRODUCT BACK? WILL I GET THE MONEY BACK?

If we arrange the pickup of your product, you don't need to pay anything. In case we are unable to arrange a reverse pickup for you, we’ll inform you and request you to return the product via any other courier. We will refund the amount the full courier amount in BM cash up to Rs. 400

WHY WAS MY ORDER CANCELLED?

Your order may have been cancelled because of any of the following reasons:
Non-availability of the product(s)
Inaccuracies or errors in pricing information
Problems identified by our fraud detection department
We may put additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order.

Purchasing on Bazaarmantri

DO YOUR PRODUCTS COME WITH GUARANTEE/WARRANTY DETAILS?

Bazaarmantri guarantees 100% customer satisfaction, security, quality, support and value for money. All products sold on Bazaarmantri are original and covered under fixed period manufacturer warranty for hardware or software issues, wherever applicable. Please read the product page carefully for more details. Visit the Bazaarmantri Guarantee page to know more about this.

I HAVEN'T RECEIVED ANY SMS/E-MAIL CONFIRMATION ABOUT THE ORDER I JUST PLACED ON BAZAARMANTRI. WHAT SHOULD I DO?

Please fill in our Contact Us form with your transaction details and we will look into it immediately and get back to you with the confirmation.

I HAVE ADDED A FEW PRODUCTS TO MY CART BUT I WON'T BE BUYING THEM NOW. CAN YOU SAVE MY LIST?

Yes, absolutely. We will keep your cart saved with us. The selected items will not be removed unless you remove those. However, since our inventory sells out fast, it is advised that you complete your purchase as soon as you can.

CAN I BUY MORE THAN ONE PRODUCT IN ONE GO?

Yes, you can. As you click the Buy button on a product page, it gets added to your shopping cart. You can add as many products as you want and then pay for the entire order in one go!

I AM INTERESTED IN A PRODUCT THAT IS SOLD OUT. HOW CAN I BUY IT?

Don't be disheartened if a product you like is not available currently. Click the Notify Me button/link on the product page. We will let you know the moment your selected product is back in stock.

I DON'T KNOW HOW TO BUY ONLINE. WHAT SHOULD I DO?

Don't worry if you have never bought online. Here are the steps to buy products and deals on Bazaarmantri.

HOW DO I KNOW MY PURCHASE IS COMPLETE?

You will see a confirmation message on the screen along with your order number. If you have bought deals, you will also receive your Bazaarmantri voucher over email and SMS to confirm your purchase.

I DID NOT GET AN INVOICE WITH MY PRODUCT BOUGHT FROM BAZAARMANTRI. WHAT SHOULD I DO?

All Bazaarmantri products are delivered along with an invoice. In case an invoice is not given to you along with your delivered product, please fill in our Contact Us form with your transaction details and we will look into it immediately.

I don't remember my password. Help!

Don't worry. Here's what you need to do:

I DON'T WANT TO RECEIVE ANY E-MAILS FROM YOU ANYMORE. WHAT SHOULD I DO?

Sorry if we have been bothering you. You can unsubscribe from our e-mails by clicking the ‘Unsubscribe’ link at the bottom of the e-mail you have received from us. You will do us a favor if you let us know your reason(s) for unsubscribing, so that we can keep this in mind and serve you better in the future.

I am concerned about the privacy of my personal information I have shared with Bazaarmantri.

We understand that you value your privacy, and we respect it. Bazaarmantri maintains complete confidentiality and privacy of the data that you share with us. Please go through our privacy policy in case you need more details.

IS IT NECESSARY FOR ME TO SIGN UP BEFORE I BUY ANYTHING ON BAZAARMANTRI?

Not at all. You just need to enter a valid e-mail id before making a purchase. And Continue without password.

About Bazaarmantri

WHAT IS BAZAARMANTRI.COM?

Bazaar Mantri is the pioneer and industry leader in the sales promotions in India, and helps thousands of consumers to save money on the things they do every day. We cater to all kinds of retail purchases - From dining out to apparel, from grocery to movies and from travel to practically any retail purchase.

WHICH CITIES ARE THESE PRODUCTS AVAILABLE IN?

Bazaarmantri offers delivery all over India. Our aim is to reach and serve maximum customers in every corner of the country.

HOW DOES THE PROGRAM WORK?

This is our way of recognizing your important contributions to our online community. See About board for more details.

HOW DO I EARN A BADGE?

As soon as you contribute the first time, you will be awarded a badge recognizing your contribution. As your points add up, you will earn higher levels of badges, identifying you as a key influencer on our site.

WHAT IS THE LEADERBOARD?

The leaderboard is an online listing of the top influencers on our site. As you accumulate points, your online name will appear on the leaderboard so other shoppers can look for your postings.

CAN I WRITE AN ANONYMOUS REVIEW?

Anonymous reviews do not earn points in our Reviewer board. Please be sure to log in to your account before you write a review so that your points can be attributed to your account. Your privacy is always respected as your reviews are attributed to your online name, not your real name, unless you choose to use it.

WHEN ARE MY POINTS POSTED TO MY ACCOUNT?

Your points are posted to your account as soon as we publish your review or answer. All reviews and answers are moderated and approved before they are published, so there may be a short time gap before your points are posted.

WHAT BENEFITS DO I GET?

We really appreciate the effort made by our board members and plan to reward our most active users from time to time. Although no rewards are guaranteed to nay of the users, if chosen for rewards, you would receive communication about that from us.

ARE POINTS TRANSFERRABLE?

No, these points are only applicable on the board and cannot be transferred to either BM Cash or any other form on any website whatsoever.